Terms & Conditions
- Flying will be undertaken strictly as per current rules & regulations of DGCA, India.
- Route for Joyride on any given day / time is decided by the Air traffic control of Juhu Airport.
- In case of bad weather on the day of flying, the flying can be undertaken next day or any other day as convenient to the client. Rescheduling/ Cancellation due to bad weather conditions / Due to Technical issues of the aircraft will be free of charge.
- Cancellation by client of a confirmed booking for any reason within 24 hours prior to the estimated departure time will attract 100% of amount as cancellation charges.
- 100% payment in advance at the time of booking and booking should be done at least 24 hrs before the desired date. However, on all working days 06 hours’ notice will be good enough with advance payment.
- All Passengers are to report 45 minutes prior to estimated departure time at Gate No-1 Airports Authority of India Juhu Airport which is opposite SBI, Vile Parle (W) with valid original government ID proofs. Entry will not be allowed without Hard copy of ID proof for all passengers. Passengers without original Government ID proof is treated as NO SHOW. (Pan Card not allowed). In case the passengers are reporting less than 60 min prior to the estimated departure time, will be declared as NO SHOW Passengers and no refund will be entertained. However, if the passengers wish to fly after no show, they have an option to avail the ride by paying additional 30 % of the total amount as conveyance fee.
- Passengers would be denied boarding in case they are under the influence of Alcohol or any sedatives or armed with any weapon.
- In case the passengers are foreign nationals; their passport and visa details must be provided well in advance for submission to the ATC for authorizing their entry at the gate. Booking confirmation will be given after receipt of these documents only.
- While every precaution is taken to enhance the safety of the passengers during the Joyride/Mumbai Darshan/Charter Flight, BBFC does not hold itself responsible for death, injury or loss that might be sustained in the event of a mishap in due course of the flight.
- BBFC must be notified in writing at the time of booking of any medical conditions- physical or mental, which may affect the passenger during flight. Failure to notify BBFC may result in the passenger being refused travel. Failure to notify BBFC of any such conditions those results in cancellation with 100% cancellation fees to the passenger, and BBFC will not be liable for any kind of compensation to the passenger.
- Some trips may be unsuitable for customers due to age, mobility, pregnancy or physical or mental conditions. It is the customers’ responsibility to check prior to booking. BBFC shall not be responsible to provide any special facilities unless it has agreed to do so in writing beforehand. BBFC will do its best to meet the customers’ special requests including dietary requirements if any, but such requests do not form part of the contract and therefore BBFC is not liable for providing these requests.
- BBFC would not be liable for any injury/health conditions/emotional or physical conditions suffered by the passenger during the Joyride/Mumbai Darshan / Charter Flight. Our package cost includes insurance limited to the conditions specified in the policies.
- Above mentioned points apply to all kinds of flight operations carried out by BBFC, including but not limited to Joyrides/Mumbai Darshan / Charter Flights.
- No rides are conducted beyond 6PM(Sunset)
- Camera will not be allowed inside Juhu Airport and Aerial photography is strictly prohibited by Government of India.
- Pilots’ decision will be final for carriage of passengers as per weight limitations of the aircraft.
- Total weight of all 3 Passengers shall not exceed 210Kgs. Max acceptable weight of one single passenger is 110 Kgs. Passengers with reduced mobility are not permitted for Joy rides.
- Regular time for aircraft ride is from 11 am to 5 pm on all days.
- Children below 2 Years are not permitted. However, 2 Years and above are allowed and will occupy one seat. Charges for above 2 years kid will be same as adult passenger.
- Accepting of terms & condition before proceeding booking will automatically assure that all the booked passenger have singed additional document of "Waiver of Rights, Voluntary Release, Discharge and Hold Harmless " policy of the BBFC Limited before the fight.
- All flights will be weather permitting only.
| Cancellation / Change Timeline | Policy |
|---|---|
| More than 72 hours before flight | Rescheduling may be permitted, subject to availability., However no refund |
| 24 to 72 hours before flight | Rescheduling may be permitted; refund is not permitted |
| Less than 24 hours before flight | No refund; rescheduling at BBFC's discretion. |
| No-show by passenger | Treated as cancelled; no refund applicable. |
| Weather / operational cancellation by BBFC | Rescheduling offered without penalty., however no refund policy. |
In case of bad weather on the day of flying, the flying can be undertaken next day or any other day as convenient to the client. Rescheduling/ Cancellations due to bad weather conditions / technical issues of the aircraft will be free of cost, however there is no refund
Cancellation by client of a confirmed booking for any reason within 24 hours prior to the estimated departure time will attract 100% of amount as cancellation charges.
Important Information
- Guests are requested to report 45 minutes prior to the scheduled departure time.
- Our shuttle vehicle (Black Ford Endeavour / White Tata Nexon) will receive guests from the Juhu Airport Main Gate.
- Reporting Address:
Juhu Heliport, S.V. Road, Vile Parle West, Next to Indian Oil Petrol Pump
https://share.google/JG5NPiMU8SSBVtUxd - Professional cameras and DSLR equipment are not permitted inside the airport premises. Mobile phone photography is permitted.
- All guests must carry their original Aadhaar Card or any valid Government-issued Photo ID for check-in. The same is require to book in advance and individual guest weights.
- A late reporting charge of ₹2,000 per person will be applicable.
- This pricing applies exclusively to the Joyride Experience and is not valid for professional photography, videography, commercial shoots, promotional activities, or any other business or commercial purpose. Any unauthorized use will be deemed a breach of the booking terms. Flying Charters reserves the right to refuse service, cancel the booking without refund, and take appropriate legal or corrective action.
- All flight operations are subject to weather conditions and Air Traffic Control (ATC) clearance.
- Please note that in the event of any technical snag with the aircraft, refunds are not applicable, as per our non-refundable booking policy. However, we will be happy to assist you in rescheduling your flight to the next available slot on a mutually convenient date, as per your request. We appreciate your understanding and cooperation.
- Note that parking is not permitted within the airport premises, as the Airports Authority of India (AAI) does not authorize parking facilities at this location. Guests are requested to make their own parking arrangements outside the airport premises. (if you are getting your own Vehicle).
- Please note that reporting 30–45 minutes in advance does not guarantee immediate terminal entry, as access is subject to the necessary clearances. Once clearance is received, our team will contact you and arrange a vehicle near the terminal gate for pick-up. Until then, you may be required to wait outside the terminal. We appreciate your patience and understanding.
- The flight operations are subject to prevailing weather conditions and ATC clearance. Any delay or cancellation will depend on the conditions and clearances at the time of operation.